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N� TEL: (+33) 0972 010 544 (Local call for France)

Email: contact@secureandpay.com

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WHAT HAPPENS AFTER MY SUCCESSFUL REGISTRATION?

Please wait for the call-back validation by the SECUREANDPAY Service Team. We will call the telephone number you have registered with us in order to verify your registered details. Your personal spending limit will be set during this verification process. Please make sure to be available after registration and to disable any telephone privacy detectors you may have installed.

I DID NOT RECEIVE ANY EMAILS FROM SECUREANDPAY. WHY?

Please check if you have registered a correct email address with us. If you did, please make sure to also check your Spam Folder and adjust your spam settings in order to receive emails from webmaster@secureandpay.com.

HOW DO I FIND MY PAN (PERSONAL ACCOUNT NUMBER)?

Please log into your SECUREANDPAY Account. The PAN is the 16 digit number that is shown in the HISTORY block on the first page after the successful login to SECUREANDPAY.

WHAT IS A STAR RATING?

The Star Rating is the maximum spending limit you have available on a 7 days basis minus total spending of the previous 7 days.

HOW DO I FUND MY ACCOUNT?

There is no need to fund your account prior to using it. All your transactions are covered up to the limit of your Star Rating.

HOW CAN I MAKE A TRANSACTION?

Please visit your merchant's website and choose SECUREANDPAY as your preferred payment method. Enter your username (email address), your PAN and the amount that you would like to transfer to the respective merchant.

WHAT IS MY USERNAME?

The username is the email address you have registered with SecureAndPay.

WHAT DO I DO IF I FORGOT MY PASSWORD?

Please log on to our website www.secureandpay.com and type in your email address in the login area and then click on the "forgot my password" link.

WHEN WILL MY WEEKLY SPENDING LIMIT REFRESH?

If you make a transaction, the amount will refresh 7 days later. This means that the whole spending limit will be refreshed 7 days after your last successfully made transaction.

HOW CAN I INCREASE MY WEEKLY SPENDING LIMIT?

Please contact the SECUREANDPAY Service Team. If you wish to increase your Star Rating we will provide you with the necessary requirements.

HOW LONG DOES IT TAKE FOR THE FUNDS TO ARRIVE IN MY MERCHANT'S ACCOUNT?

The money you spend will be in your merchant's account instantly.

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